Robert has had over 17 years experience of delivering IT solutions to both large and medium sized companies.

He has had extensive experience in project management and business analysis within many industry sectors including retail banking and Life Insurance, publishing, travel and utilities industries.

Always working closely with the business, Robert has worked on Point of Sale, eCommerce and client/server technology. His extensive experience has enabled him to undertake assignments for large organisations both in the UK and also Canada, the USA and Australia.

Key strengths include:

· Project Management (Prince 2)
· Project Planning, PMW & Microsoft Project
· Team Management
· OOA using UML techniques
· Process modelling
· Data modelling

· Risk & Issues management
· Requirements scoping and definition
· Customer/ Supplier liaison

· Staff coaching.

Summary Experience

Robert has been responsible for the delivery of IT web-based applications, sales order processing systems, point of sale systems and customer service support applications. His skills have led him in recent years to focus on organisation process improvement activities. This has ranged from re-engineering the product development life cycle for a large Life Insurer through to the development of a new back-office infrastructure for web-based retail banking solutions.

Robert has managed the delivery of the business infrastructure for the Royal Bank of Scotland to deploy digital certificates to companies within the UK.

Financial Services eCommerce point of sale systems,

Sectors: Customer contact management solutions,

Business architecture modelling, retail

Banking Sales management process design,

Call Centre, process & policy design, digital

Certificates.

Construction Sales order processing systems.

Publishing Oracle Financials/ Inventory.

Utility eCommerce customer service solutions.

Airline Customer service process re-engineering,

eCommerce check-in, self-service check-in.

Travel Company Procedures and Operational

Infrastructure set-up.